FAQ

We offer a thoughtfully curated selection of premium oral care and wellness products. Our aim is to help you brighten your smile and enhance your well-being. Explore our collection and find everything you need to shine from the inside out.

We occasionally offer discounts and promotions, but our main focus is to provide you with great value and competitive prices every day. To stay informed about special offers and occasional deals, be sure to sign up for our newsletter!

With over a decade of experience in the health and wellness industry, we’ve built strong connections with manufacturers and distributors. By sourcing products directly from these trusted partners or authorized wholesale distributors, we’re able to offer you exceptional value at competitive prices.

If you need any assistance, please feel free to reach out to our customer service team by emailing info@shinewellmarket.com or by using our contact form. We're here to help with any questions or concerns you may have.

We accept a variety of payment methods for your convenience, including credit cards such as American Express, Diner's Club, Discover, Visa, and Mastercard. You can also use digital wallets like Shop Pay, Apple Pay, Meta Pay, and Google Pay at checkout.

All our products are shipped via USPS Ground Advantage. Once your order is on its way, you'll receive a confirmation email with a tracking number and a link. You can also directly track your shipment using the USPS tracking page.

Given the nature of our products, we generally do not accept returns or exchanges.

However, if your order arrives with a defect or damage, please contact us within 5 business days at info@shinewellmarket.com with your order number and a photo of the item's condition. We’ll review it on a case-by-case basis to find the best solution.

For further details, please see our Returns & Exchanges page.

We're sorry, but we currently only offer shipping within the United States.

Orders are processed quickly once placed. If you need to modify or cancel your order, please contact us as soon as possible at info@shinewellmarket.com.

To update your address book, simply log in and visit your account page. For changes to your email address, just contact us at info@shinewellmarket.com, and we’ll be happy to assist you!

If you need to reset your password, simply click on the “Forgot your password?” link on the login page. Follow the instructions in the email you receive to set a new password.

If you’d like to unsubscribe from our newsletter, just click the “unsubscribe” link at the bottom of any of our newsletter emails.